We do everything we can to make sure you receive the best possible service. However, sometimes we don't get things right. If you are not happy with the services received and wish to make a complaint, please contact our card issuer stating the nature of your complaint through the following link
http://www.transactnetwork.com/complaintsprocedure.php
Once your complaint has been received , a Complaints Officer from Transact Network Limited will investigate it immediately and respond to you within 10 working days.