We aim to provide you with the highest standards of service, however there may be occasions when our service does not meet your expectations. Below is the process that we will follow should you feel the need to complain.
Although your initial contact should be with your Card Program Customer Service Team, if having received a response from them you are unhappy with the outcome and your card is issued by Transact Network Limited (please check the back of your card), contact the Complaints Officer of Transact Network Limited directly in writing via email.
http://www.transactnetwork.com/complaintsprocedure.php
Once your complaint has been received, a Complaints Officer from Transact Network Limited will confirm your complaint has been received, will investigate it immediately and respond to you within 10 working days.